View Your Macy’s Gift Card Balance in Seconds

Macy’s gift card balance refers to the remaining amount of funds available on a Macy’s prepaid card. 

These gift cards can be used for purchases at Macy’s, Macy’s Backstage, Market by Macy’s, or online at macys.com. 

The balance is the total amount you have left to spend, and it can be checked easily in several ways.

To check your Macy’s gift card balance online, simply visit Macy’s official gift card balance page. You’ll need to enter the 16-digit card number and the 4-digit security code on the back of the card. 

If you prefer to check by phone, you can call Macy’s Gift Card Hotline and follow the prompts to get your balance. 

Alternatively, you can check your balance in person by presenting the card at any Macy’s store, where a store associate will check it for you.

Macy’s gift cards are convenient and do not have expiration dates. They can be used for both in-store and online purchases, but they are not redeemable for cash, except where required by law. 

If your card is lost or stolen, you can contact Macy’s to request a replacement, provided you have proof of purchase.

Overall, Macy’s gift card balances help you manage your spending and keep track of your available funds for future shopping.

How to Check Your Macy’s Gift Card Balance Online

To check your Macy’s gift card balance online, follow these steps:

1. Visit Macy’s Gift Card Balance Page: Go to Macy’s official gift card balance check page.
2. Enter Your Gift Card Information:
   • Card Number: Input the 16-digit number on the front of your gift card.
   • Security Code (CID): Enter the 4-digit code found on the back of the card, under the scratch-off panel.
3. Submit Your Information: Click the “Check Balance” button to view your current balance.

Other Ways to Check Your Balance:

• By Phone: Call Macy’s Gift Card Customer Service at 1-800-511-2752. Follow the prompts to enter your card details and hear your balance.
• In-Store: Visit any Macy’s store and present your gift card at the register. A store associate will check your balance for you.

Important Notes:

• Security: Always keep your gift card number and CID safe to prevent unauthorized use.
• Lost or Stolen Cards: If your card is lost or stolen, contact Macy’s customer service to request a replacement.
• Redemption: Macy’s gift cards can be used both in-store and online at Macy’s websites.

Easily Track Your Macy’s Gift Card Balance in 3 Steps

Visit Macy’s Official Gift Card Balance Page
Go to Macy’s official website and navigate to the gift card balance section.

Enter Your Card Information

• Input the 16-digit number on the front of your Macy’s gift card.
• Enter the 4-digit security code (CID) found on the back.

Check Your Balance
Click “Check Balance” to instantly view how much is remaining on your Macy’s gift card.

Where to Find Your Macy’s Gift Card Balance Information

​To find your Macy’s gift card balance information, you can utilize the following methods:​

1. Online:
   • Visit Macy’s official website and navigate to the gift card balance check page.​
   • Enter your 16-digit gift card number and the 4-digit security code (CID) located on the back of the card.​
   • Click “Check Balance” to view your current balance.​
2. By Phone:
   • Call Macy’s Gift Card Customer Service at 1-800-511-2752.​
   • Follow the automated prompts, providing your card number and CID when requested, to hear your balance.​
3. In-Store:
   • Visit any Macy’s store.​
   • Present your gift card to a store associate at the register.​
   • The associate can check your balance during checkout.

Troubleshooting Common Issues with Macy’s Gift Card Balance

Here are some common issues you may encounter with your Macy’s gift card balance, along with troubleshooting tips:

1. Incorrect Balance Information:
   • Issue: Your balance appears to be incorrect or lower than expected.
   • Solution: Double-check the card number and security code (CID) when entering it online. If you’ve used the card recently, ensure no unauthorized transactions have occurred. Contact Macy’s customer service if the issue persists.
2. Gift Card Not Recognized Online:
   • Issue: When checking online, your gift card number is not being recognized.
   • Solution: Ensure that you are entering the full 16-digit number and the 4-digit CID correctly. Make sure there are no spaces or dashes. If the problem continues, contact Macy’s customer service for assistance.
3. Lost or Stolen Gift Card:
   • Issue: Your gift card is lost or stolen, and you’re unable to use it.
   • Solution: Immediately call Macy’s customer service at 1-800-511-2752 to report the loss and request a replacement card. Be ready to provide the card number and any other relevant details.
4. Unable to Use Gift Card Online:
   • Issue: The gift card isn’t working when trying to make an online purchase.
   • Solution: Check that your gift card balance is sufficient to cover the purchase. Ensure you’re using the correct billing information for the online checkout process. If the issue persists, contact customer service.
5. Expired Gift Card:
   • Issue: Your gift card is expired.
   • Solution: Macy’s gift cards do not typically have an expiration date, but it’s important to check the fine print or any terms specific to your card. If it’s expired, Macy’s may be able to offer a solution.

Understanding Macy’s Gift Card Terms and Conditions

Understanding the terms and conditions of your Macy’s gift card is important to ensure you use it correctly and avoid issues. 

Here are the key aspects to consider:

1. Gift Card Usage:
   • Macy’s gift cards can be used for purchases both online and in-store, but there may be certain restrictions or limitations on certain items or promotions.
   • Gift cards are typically redeemable for merchandise, sales tax, and shipping charges on online orders, though exclusions may apply.
2. Expiration and Fees:
   • Macy’s gift cards do not expire, meaning you can use them at any time after purchase.
   • There are no activation or maintenance fees associated with Macy’s gift cards, so you won’t lose value over time.
3. Non-Refundable:
   • Gift cards cannot be returned or redeemed for cash unless required by law. They are not refundable after purchase, so it’s important to keep track of the card and its balance.
4. Lost or Stolen Cards:
   • If your Macy’s gift card is lost or stolen, you can report it to Macy’s customer service to potentially receive a replacement. You’ll need to provide proof of purchase or card details to verify ownership.
5. Card Balance:
   • The balance on your Macy’s gift card can be checked online, in-store, or by calling customer service. Remember that the card can only be used until the balance is depleted.
6. Gift Card Restrictions:
   • Gift cards cannot be used to purchase other gift cards or certain other items as specified by Macy’s terms. Always read the fine print for any specific exclusions or conditions.
7. International Usage:
   • Macy’s gift cards are typically valid only in the United States and may not be usable in other countries or online stores based outside the U.S.
8. Sales Tax:
   • Sales tax on gift cards is usually not included. The balance on your card can be used toward both product costs and applicable sales tax.

What to Do if Your Macy’s Gift Card Balance Is Incorrect

If your Macy’s gift card balance is incorrect, here’s what you can do to resolve the issue:

Double-Check the Balance

• Solution: Start by confirming your balance using Macy’s online balance check tool or by calling the customer service number. Ensure you’re entering the correct gift card number and security code (CID). Sometimes, small errors in entering these details can lead to inaccurate balance information.

Review Recent Transactions

• Solution: Look at your recent purchases made with the gift card. If you’ve used it recently, check to see if any transactions were pending or processed after your balance check. You might not have updated balances showing up immediately.

Contact Macy’s Customer Service

• Solution: If the balance is still incorrect after double-checking, contact Macy’s customer service at 1-800-511-2752. They can review your card history and help you resolve any discrepancies. Be ready to provide the card number, security code, and details of recent transactions that may have affected your balance.

Lost or Untracked Transactions

• Solution: If your card was used and you didn’t track the transaction properly or lost track of it, Macy’s customer service may help you locate unprocessed or missed transactions.

Report a Card Issue

• Solution: If your gift card balance is showing as zero or has an error due to a technical issue, you might need to report the card as damaged, lost, or compromised. Macy’s may assist in issuing a replacement if the card was faulty.

Keep Your Receipt

• Solution: If the balance issue occurs after an in-store purchase, try to keep your receipt handy. Macy’s customer service may ask for the receipt to verify the amount used and to help correct the balance.

Check for Unapplied Fees

• Solution: If you’re using your gift card online, ensure there aren’t any hidden fees or errors on shipping or taxes that could affect the final amount being deducted from the gift card balance.

Checking Your Macy’s Gift Card Balance via Mobile App

To check your Macy’s gift card balance using the Macy’s mobile app, follow these steps:

1. Download and Install the Macy’s App
   Start by downloading the Macy’s app from the Apple App Store or Google Play Store, depending on your device.
2. Sign In or Create an Account
   Once you’ve installed the app, open it and sign in with your Macy’s account. If you don’t have an account, you can easily create one by following the prompts.
3. Navigate to the Gift Card Section
   Open the app’s main menu, usually indicated by three lines (hamburger icon). In the menu, look for the “Wallet” option and tap on it. This is where your gift card and other payment methods are stored.
4. Enter Your Gift Card Information
   In the “Gift Card Balance” section, input the 16-digit gift card number along with the 4-digit security code (CID) from the back of your card.
5. View Your Balance
   After entering the card details, tap “View Balance,” and your available balance will be displayed on the screen.

Conclusion

In conclusion, checking your Macy’s gift card balance is an essential step to ensure a hassle-free shopping experience. 

Whether you prefer using the Macy’s website, mobile app, or calling customer service, all these methods offer an easy and efficient way to track your gift card balance. 

For online users, visiting the Macy’s website or using the mobile app provides instant access to your card’s remaining balance with just a few clicks. Simply input the card details, and you’ll have all the information you need.

If you’re on the go, the Macy’s app is a convenient tool that allows you to check your balance from your smartphone, making it perfect for those who want to quickly check before making a purchase. 

Additionally, for those who prefer traditional methods, calling Macy’s customer service gives you personalized assistance and access to your card balance.

No matter how you choose to check your Macy’s gift card balance, staying informed ensures that you can make the most of your gift card and enjoy a seamless shopping experience. 

Should you face any issues or discrepancies, Macy’s support team is always ready to assist, ensuring you can resolve any concerns promptly.